Faithfulness, Quality and Speed
We would like to thank you for your interest in TECPEL products. With the objective of making you an ever lasting customer, we endeavor to improve our products and service to meet your ever changing needs in Test and Measuring Instruments. The following are something which you may be interested in.
To be one of well-known brands in Asian Test & Measurement market.
Your reliable partner in Test and measurement.
Faithfulness, Quality and Speed.
Faithfulness -------- We treat every customer by our heartfelt attitude and faithful deal. Quality -------- Years of experience has taught us just what would make our customers happy satisfying their every need. TECPEL continues to be a customer focused company and is committed to providing our customers with high quality products. Many of our products get UL, TUV, and/or CE approvals. Our quality products have been accepted by some well-known int'l customers. Speed -------- Prompt service and response to every order and inquiry is our commitment to customers.
How to order:
Describe the items and quantities you require by using your own purchase order form.
Methods of Shipment/Delivery:
Our delivery department will expeditiously handle your order by any means of transport that you request- Freight, Air Parcel Post, courier or others.
We are always prepared to offer you with formal quotations or PROFORMA invoices against your request.
The Hua-Nan Commercial Bank Ltd.
A/C. No. 130-51-000043-0
TECPEL instrument are warranted against any defects in workmanship or material for a period of one year from the date of shipments. If repair or re-adjustment is necessary and has not been the result of abuse or misuse within the warranty period, please return freight prepaid and TECPEL will either repair or replace any defective instrument or component part upon delivery to the TECPEL service Department. However, if the product problems are examined due to consumer misuse, repair charge will be incurred.
Government Registered Number:
TECPEL is registered at the number of 2374-4685 in Taipei.
Tecpel Co., Ltd. has over 20 years’ experience in the Test and Measurement market. We have set up over 50 country distributors worldwide. Some of our products have been branded by famous leaders in the market. We have been a reliable TrustPass member of Alibaba.com since 2000.
We are regarded as one of the leading Taiwanese manufactures of high quality test and measurements. Our product lines include power supplies, oscilloscopes, electronics & electrical meters and testers.
Our quality products have been accepted by some well-known international customers. The confidence we have in our products is reflected in our two-year warranty and by our flat-rate service policy 3 through 5 years. Many of our products get UL, TUV and /or CE approvals.
About 60% of our customers are repeat customers. We import products from Japan and carry out quality checks. Our products are exported to Europe mainly. If customers find a fault with the product, we will replace it with a new product within 2-3 days.
Tecpel continues to be a customer focused company and is committed to providing our customers with high quality, best price products with prompt services. As we move on to the professional era, our continuing support through high quality standards and services for our customers worldwide will remain.
Tecpel has bought key words search from search engines like Google, Yahoo and some other entrance websites. But comparing the cost per click, Alibaba.com is worth the amount we invested.
Through these accounts, the company has got some unique sales leads continuously from developing countries.
We also expand our reach and promote our company and products through different channels like Taiwantrade.com.tw and Allproducts.com. We used different online platforms to reach our target customers. This is the most effective way for us.
Growth & Accomplishments
Creating new customers is the important goal of every company. Tecpel participates in global exhibition every year. But due to its short time exposure, we will put more efforts in e-commerce to get 24 hours' exposure and enhance our company reputation through some well-known web companies. Alibaba.com is one of our important partners in this field. As we have dealt with Alibaba from the year of 2000, we have got new customers like Ethiopia Africa, Ecuador, South America, Vietnam South-East Asia. Sales volume from new customers creates 20% of our total growth.
The company came to use the Internet in year 2000. Since then, we have achieved a yearly growth rate of 20-30%. Export business was not doing well in the beginning but through the Internet, we have managed to get new customers from new markets. Our sales turnover was about USD$100,000 in year 2000. Now, our sales turnover is US$.43m for the year of 2007. It is a very great achievement for a relatively small company like us.
We introduce 5 – 10 new product items every year to meet customers’ demand in this changing
market. Posting new products on Alibaba.com is the most efficient and cost-effective way to introduce new products to the right customers and markets.
We have our product showroom, contact information and Frequently Asked Questions online so that customers can look for the information they want. Answers to questions like how to order our products and the warranty period of our products can all be found online. Our website is so user-friendly that end-users can also order products online themselves. They can make payment through T/T, cheque or credit card.
We believe that we have a responsibility to do what is right. A corporate must not only seek profit, but also develop programs and policies to support our employees, our business, our customers and also the global community. We have been donating 1 % of our annual sales revenue to charity organizations.